Our offerings consist of intangible goods that cannot be undone once purchased. We kindly request all customers to acknowledge and comprehend this aspect prior to making any transactions on our platform. Should you encounter any difficulties, we encourage you to get in touch with our dedicated Customer Support team for assistance promptly via email or through our Contact Us page on the website.
We firmly believe that most issues can be resolved efficiently through email communication alone; hence, we advise reaching out via these channels first before exploring other options for resolution. Our diligent Customer Service Department commits to responding within a timeframe ranging from 24-72 hours (typically even quicker than 24 hours), ensuring your concerns are thoroughly reviewed and appropriate solutions are provided.
Regarding Eligible Refund Requests, We Have Specific Guidelines In Place:
- In Cases Of Non-Delivery Of The Product Or Service:
We understand that sometimes the processing times may be slower, leading to extended order completion durations. If you find yourself experiencing such delays, we strongly recommend contacting our Customer Service Department for prompt assistance. Claims pertaining to non-delivery must be submitted in writing within 7 days from the date of placing the order.
- For Instances Where The Purchased Product Or Service Does Not Match Its Description:
We kindly ask you to report any such issues to our Customer Service Department within 7 days from the date of purchase. It is vital to provide substantial evidence supporting your claim that clearly demonstrates a discrepancy between what was described on our website and what was received. Please note that complaints solely based on false expectations or personal desires cannot be honored and will not be considered valid under this policy.
